Shipping
ORDERS ARE SENT TWICE A WEEK, ON MONDAY AND THURSDAY.
This means a processing time of 1 to 3 days, to add to the delivery time.
You are responsible for providing us with the correct shipping address when you check out.
Canadian orders
Shipping costs are calculated based on weight. Add the products to your cart and use the shipping calculator to find out the price and available options (Purolator, Canada Post).
Prices start at $4.50 with🍁Canada Post Lettermail service (no tracking, no insurance).
🚚 Free shipping on orders over 100$
The majority of orders are sent by Canada Post Letter Mail. No tracking is available. If you want a tracking number, please select Expedited Shipping at checkout.
Regular mails are delivered within two business days within a city, three business days within a province, and four business days nationally (excluding the mailing day).
These are the delivery times announced on the Canada Post website. However, if you don't choose Expedited or Xpresspost, allow up to two weeks for delivery.
If you are in Estrie, you can pick up your order at our warehouse in Sherbrooke. The option is available during checkout. Use code 29CATE to remove shipping charges, and we'll notify you when your order is ready. The pickup address is 29 Cate Street, Sherbrooke, QC, J1J 2N9.
USA orders
⚠️ IMPORTANT NOTICE FOR U.S. CUSTOMERS: Due to the recent suspension of the de minimis exemption by the U.S. administration (under the Trump-era policy change), I’ve unfortunately had to drastically increase the shipping costs to include all the required customs fees ⚠️
Shipping costs are calculated based on the order value. Add the products to your cart and use the shipping calculator to find out the cost . All orders shipped to the USA are DDP (Delivered Duty Paid), meaning that the shipping cost covers all shipping costs, export and import duties, taxes, and other expenses, allowing you to receive the goods without incurring any further charges.
Due to the current difficult customs situation, we are no longer accepting returns. If an item is defective, don't hesitate to get in touch with us.
Once your order clears US customs, delivery will take 3 to 6 working days. The whole process takes 5 to 10 business days by first-class mail.
Customs procedures may extend delivery timelines; we appreciate your understanding, as these are outside our responsibility.
International orders
International customers may be subject to import duties, fees and taxes that are levied after a shipment reaches the intended country. Shipping costs and delivery time will be displayed at checkout, before paying. All shipments are tracked and insured.
Customs fees or taxes are separate from the shipping charges, and are not the responsibility of Bonjour Handmade.
If you don't see your country during checkout, contact us. We will be happy to add it.
Customs fees and taxes will vary. Contact your local Customs office if you have any questions or concerns about these fees.
We will not accept returns due to non-payment of customs fees. A package returned to us due to refusal of these charges will result in Bonjour Handmade being charged for the shipping, return shipping and Customs fees, and future orders will not be accepted until these fees are reimbursed.
We are unable to alter our declaration. We apologize for any inconvenience.
We do not ship in the EU Union at the moment
This decision stems from the increasingly complex web of legal requirements and regulatory standards imposed by EU, such as the GPSR (General Product Safety Regulation).
Additionally, the escalating costs associated with taxes, duties, and compliance have made international shipping unfeasible for our small business.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to meet the intricate demands of global markets.
