Shipping
FREE SHIPPING CANADA & USA ON ORDERS OVER $75
- Free Shipping offer does not apply to made on-demand items (mug, tshirt, etc.). Production time is listed on the product page and they are shipped separately.
ORDERS ARE SENT TWICE A WEEK, ON MONDAY AND THURSDAY.
This means a processing time of 1 to 3 days to add to the delivery time.
It is your responsibility to provide us with the correct shipping address when you checkout.
Canadian orders
4$ flat rate shipping. Shipping surcharges on over-sized or heavy items apply (craft kit, yarn, needle set, 20mm felt balls, etc.) VIEW OVERSIZED ITEMS.
The majority of orders are sent by Canada Post Letter Mail. No tracking available. If you want a tracking number, please select Expedited Shipping at checkout.
Regular mails are delivered within 2 business days within a city, in 3 business days within a province, and in 4 business days nationally (excluding the day of mailing).
These are the delivery time announced on the Canada Post website but allow up to two weeks for delivery if you don't choose Expedited or Xpresspost.
If you are in Estrie, you can pick up your order at our warehouse in Sherbrooke. The option is available during checkout.
USA orders
7.50$ (approx. 6$usd) flat rate shipping. Shipping surcharges on over-sized or heavy items apply (craft kit, yarn, needle set, 20mm felt balls, etc.) VIEW OVERSIZED ITEMS.
Although we are in Canada, we take our orders over the border to the post office in Niagara Falls, NY 2 times a week and use USPS with tracking in the US.
There are no duty fees or taxes due on delivery.
Once your order clears US customs it will take 3 to 6 working days delivery. The whole process takes 5 to 10 business days by first class mail.
International orders
We no longer ship internationally.
This decision stems from the increasingly complex web of legal requirements and regulatory standards imposed by various countries, such as the EU's GPSR (General Product Safety Regulation).
Additionally, the escalating costs associated with taxes, duties, and compliance have made international shipping unfeasible.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to meet the intricate demands of global markets.
Our customers from Australia and the United Kingdom can order from our Etsy store.
