Shipping
ORDERS ARE SENT TWICE A WEEK, ON MONDAY AND THURSDAY.
This means a processing time of 1 to 3 days, to add to the delivery time.
You are responsible for providing us with the correct shipping address when you check out.
Canadian orders
Shipping costs are calculated based on weight. Add the products to your cart and use the shipping calculator to find out the price and available options (Purolator, Canada Post).
Prices start at $4.50 with🍁Canada Post Lettermail service (no tracking, no insurance).
🚚 Free shipping on orders over 100$
The majority of orders are sent by Canada Post Letter Mail. No tracking is available. If you want a tracking number, please select Expedited Shipping at checkout.
Regular mails are delivered within two business days within a city, three business days within a province, and four business days nationally (excluding the mailing day).
These are the delivery times announced on the Canada Post website. However, if you don't choose Expedited or Xpresspost, allow up to two weeks for delivery.
If you are in Estrie, you can pick up your order at our warehouse in Sherbrooke. The option is available during checkout. Use code 29CATE to remove shipping charges, and we'll notify you when your order is ready. The pickup address is 29 Cate Street, Sherbrooke, QC, J1J 2N9.
USA orders
⚠️ IMPORTANT NOTICE FOR U.S. CUSTOMERS: Due to the recent suspension of the de minimis exemption by the U.S. administration (under the Trump-era policy change), I’ve unfortunately had to drastically increase the shipping costs to include all the required customs fees ⚠️
Shipping costs are calculated based on the order value. Add the products to your cart and use the shipping calculator to find out the cost . All orders shipped to the USA are DDP (Delivered Duty Paid), meaning that the shipping cost covers all shipping costs, export and import duties, taxes, and other expenses, allowing you to receive the goods without incurring any further charges.
Due to the current difficult customs situation, we are no longer accepting returns. If an item is defective, don't hesitate to get in touch with us.
Once your order clears US customs, delivery will take 3 to 6 working days. The whole process takes 5 to 10 business days by first-class mail.
Customs procedures may extend delivery timelines; we appreciate your understanding, as these are outside our responsibility.
International orders
We no longer ship internationally.
This decision stems from the increasingly complex web of legal requirements and regulatory standards imposed by various countries, such as the EU's General Product Safety Regulation (GPSR).
The escalating costs associated with taxes, duties, and compliance have made international shipping unfeasible for a small business like ours.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to meet the intricate demands of global markets.
Our customers from Australia and the United Kingdom can order from our Etsy store.
